Troubleshooting
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How can I fix case completion Issues?
Published: May 13, 2021
Jun 28, 2022 -
How do I clear my browser cache?
Published: May 14, 2021
Aug 3, 2023 -
What can I do if Novari ATC is down?
Published: Jun 29, 2021
Jun 28, 2022 -
Novari ATC appears to be slow. What can I do?
Published: Jun 29, 2021
Jun 28, 2022 -
Locked out of account / forgotten password?
Published: Jun 30, 2021
Jun 28, 2022 -
What are the system requirements for Novari ATC?
Published: Jun 30, 2021
Aug 11, 2023 -
Why is Dynamic Web TWAIN prompting me to download and install when I have already installed it?
Published: Jul 6, 2021
Aug 3, 2023 -
Where do the times for estimating procedures come from?
Published: Jul 6, 2021
Jun 28, 2022 -
Why can't I match a patient in Patient Registration?
Published: Jul 6, 2021
Jun 29, 2022 -
Who is my Novari ATC administrator?
Published: Jan 11, 2022
Jun 28, 2022 -
What can I do if my Provider’s Office dashboard won’t load?
Published: Jan 11, 2022
Jun 29, 2022 -
What can I do if I can't print attachments?
Published: Jan 11, 2022
Jun 29, 2022 -
What happens to my messages during a planned WTIS service interruption?
Published: Jan 11, 2022
Jun 29, 2022 -
How do I disable the uBlock Origin ad blocker extension?
Published: Jan 11, 2022
Jun 29, 2022 -
Does Novari ATC work on a mobile device?
Published: Jan 11, 2022
Aug 11, 2023 -
As a ATC user I need to know how to resolve scanning and uploading issues
Published: Jan 11, 2022
Jun 29, 2022 -
How can I make an edit to a case that has been performed and closed in Novari ATC and WTIS?
Published: Jan 11, 2022
Jun 29, 2022 -
How do I set up procedure time allowance rules?
Published: Jan 19, 2022
Jan 19, 2022 -
How to create a shortcut on desktop (Google Chrome)?
Published: Jan 24, 2022
Aug 11, 2023 -
Warnings for unsubmitted blocks
Published: Jan 24, 2022
Aug 4, 2022 -
Inconsistent submission status block
Published: Jan 24, 2022
Aug 4, 2022 -
How to upload in Accuro
Published: Feb 15, 2022
Nov 21, 2022 -
Creating folders for scanned documents
Published: Feb 15, 2022
Aug 11, 2023 -
ATC Portal Troubleshooting guides for WTIS errors
Published: Feb 15, 2022
Aug 30, 2023 -
Why does my scanner not show up in the scanner list in Novari ATC?
Published: Feb 1, 2023
May 15, 2023 -
Case On Hold Functionality
Published: Apr 3, 2023
Apr 3, 2023 -
Password and PIN expiration.
Published: Aug 8, 2023
Aug 9, 2023 -
ON HOLD Functionality
Published: Oct 4, 2023
Oct 4, 2023