Try the following: 

• Clear your browser cache. If you don’t know how to do this, please refer to How do I clear my browser cache? 
• If clearing the browser cache did not resolve the issue, restart your workstation if it hasn’t been restarted recently. 
• If you are receiving an error or alert message within Novari ATC, please take a screen capture image (without PHI) and include it in your correspondence with Novari ATC Support.