Try the following: 

• Clear your browser cache. If you don’t know how to do this, please refer to How do I clear my browser cache?  

• If clearing the browser cache did not resolve the issue, restart your workstation if it hasn’t been restarted recently. 

• Perform a speed test by clicking the gear icon in the top right corner of the main page. Please refer to Novari ATC appears to be slow. What can I do? FAQ for more information about speed test results.