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Referral State Transition Issues - Knowledgebase / General - Novari eRequest

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Referral State Transition Issues

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  • Last updated: Jan 6, 2023 by Leah Quenneville
  1. Is the workflow correct?
    1. Verify through history of the referral
    2. Compare to successful referrals
  2. If the issue persists after general troubleshooting has been completed
    1. Contact internal IT and have them complete investigation
    2. Confirm triggers are there in the correct chronological order
    3. What did IT expect to see happen?
  3. Is it reproducible in test?
    1. If so, clarify and send reproduction steps
  4. Is it reproducible in production?
    1. If so, clarify and send reproduction steps
This Article Category Knowledgebase
Author
Leah Quenneville
Date Created
Nov 18, 2022