Scheduled from Novari to HIS
The scheduling request is not displayed in the HIS inbox/waitlist.
- Go to the Administrator Module
Click Search/Resubmit an Already Sent Message (please select the scheduling interface)
Is the message showing in Novari Admin module?
- If you see the message listed, this means Novari sent the message, and we received an acknowledgement from the HIS
- Try resubmitting the message
- Contact your IT Interface lead to find out what the issue is
- If this is a mapping issue, view the metadata and the correct mapping
- Resubmit the message
Is the message not showing in the Novari Admin module?
- If you do not see any messages listed, please check the following.
- Please confirm that you are you receiving messages for other cases
- Please ensure the block has been submitted to the OR