If an account number has been assigned to the case in Novari but the attached documents did not go to the HIS.

Please check the following:

• Confirm that an account number is attached 

• Confirm that the document type is mapped in ATC and the HIS 

• Try unassigning the account number, click save and reassign the account number, this will retrigger the send documents  

Please confirm with your IT lead: 

• That the file received on the server 

If the document was not received on the server, please send an email to Novari support with the Novari ID/list code.