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Case record: After completing a case in the HIS, the case does not get completed in Novari - Knowledgebase / Integration Troubleshooting - Novari ATC

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Case record: After completing a case in the HIS, the case does not get completed in Novari

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  • Last updated: Mar 27, 2023 by Antonia Mo

Please confirm with your IT lead  

  • That the connection is up and sending case completion messages 

  • The message for this patient was sent 

  • An ACK was received

  • Confirm that the message has the correct mappings, list code, MRN, completed date, start and stop times for the case 

Upon verifying that the message has been transmitted, please reach out to Novari Health support, and provide them with the Novari ID/list code of the affected case, in addition to the message ID, date, and time of transmission.

This Article Category Knowledgebase
Author
Antonia Mo
Date Created
Mar 27, 2023