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ADT: Unable to search for patient or unable to match a patient - Knowledgebase / Integration Troubleshooting - Novari ATC

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ADT: Unable to search for patient or unable to match a patient

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  • Last updated: Mar 13, 2023 by Antonia Mo

Please confirm with your IT lead with the following information. 

  • That the connection is up and sending ADTs 

  • The message for this patient was sent 

  • An ACK was received

Upon verifying that the message has been transmitted, please reach out to Novari Health support, and provide them with the Novari ID/list code of the affected case, in addition to the message ID, date, and time of transmission.

This Article Category Knowledgebase
Author
Antonia Mo
Date Created
Mar 13, 2023